Customer Service

Customer service is a vital part of doing business with Tsugami/Rem Sales. Whether you're simply looking for more information about the products or manufacturing capabilities we offer, or have a complete inventory of Tsugami machine tools in your shop, our customer service is only a phone call or email away.

  • Parts


    Rem Sales maintains a comprehensive inventory of spare parts for current and legacy machine tool models, ensuring support over the long life of your Tsugami CNC Lathe and or CNC Milling Machine.  All parts inquiries should be directed to our Windsor, CT facility for fast and efficient turnaround.

    Toll Free: 866.224.8576
    Email –
    Parts Contact Form

  • Service


    Keep your Tsugami CNC Machine Tools optimized with the support of our authorized Tsugami/Rem Sales distributors and factory trained service technicians. In addition to prompt service, our technicians also perform preventive maintenance services to ensure your Tsugami CNC Machine Tools exceed your productivity requirements.

    View our service locations.

  • Engineering


    With over 250 staff-years of experience, our engineers relish the challenge of partnering with you to make better parts, faster and for less utilizing state-of-the-art CNC machine tool technology and applications know how.

    Toll Free: 866.224.8576
    Email –
    Engineering Contact Form

  • Training


    New and existing customers may take advantage of our operator training seminars to help you maximize your investment in a Tsugami CNC Machine Tool from Rem Sales. Or help you train new employees. Training is model/family specific and scheduled throughout the year.

    Training Schedule and Form