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Customer Service

Customer service is a vital part of doing business with Tsugami/Rem Sales. Whether you're simply looking for more information about the products or manufacturing capabilities we offer, or have a complete inventory of Tsugami machine tools in your shop, our customer service is only a phone call or email away.



With over 250 staff-years of combined experience, our engineers relish the challenge of partnering with you to make better parts, faster (and for less) utilizing state-of-the-art Tsugami CNC machine tool technology and applications know how.

Toll Free: 866.224.8576

Shipping department


Keep your Tsugami CNC Machine Tools optimized with the support of authorized Tsugami/Rem Sales distributors and factory trained service technicians. Our technicians perform preventive maintenance services to ensure your CNC Machine Tools exceed your productivity requirements.

Tsugami Finance


Buy now, pay later with Tsugami Finance.  For a limited time only we are offering a special finance program that allows you to upgrade your shop’s CNC technology today, while delaying your first payment for 90 days!

Program Benefits:
•  Minimal Down Payment
•  Flexible Terms
•  Simple Application
•  Fast Credit Decisions

Toll Free: 860.602.1455

Service Tech fixing a machine


Rem Sales maintains a comprehensive inventory of spare parts for current and legacy machine tool models, ensuring support over the long life of your Tsugami CNC Lathe and or CNC Milling Machine. Contact us for fast and efficient turnaround.

Toll Free: 866.224.8576


New and existing Tsugami/Rem Sales customers may take advantage of our operator training seminars to help you maximize your investment in a Tsugami CNC Machine Tool from Rem Sales and to help train new employees. Training is model/family specific and scheduled throughout the year.

Our Make Ready Facility

Make Ready

Each Tsugami Machine that is purchased through our distribution partners goes through comprehensive quality check performed at our Make Ready facility.